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SUSPECTED SCAM!

Fraudulent website
www.musique-shop.fr +33388363358

Date03/06/2024
PseudonymMusique Shop France
Url / Websitehttps://www.musique-shop.fr/uk/
Scamdoc Trust Score | Contact / Whois info
Telephone03 88 36 33 58 (Info / Risk score)
Scam contentsThey do not refund returned products
Comment / ReviewI returned to Musique shop a piano stool I bought from the UK more than two months ago. The stool had not even been unpacked and I returned it because its colour did not match the photo in the website at all. Musique Shop confirmed receiving it and pretended to issue me a credit (a store credit? What about a proper refund??). But I have no store credit and no money back. I sent two tickets enquiring about my refund weeks ago and no response. They are impossible to reach and my money is gone.
The reviews online just confirmed my suspicions: this company just steals money from customers over and over. And they falsely claim to be rated Good on Trustpilot! They have one star rating on Yelp from all the customers they scammed!

  • Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori

    • Kelly 03/06/2024 at 09:55 AM

      In my case they never delivered the product ordered. It was supposed to arrive within a week. I cancelled the order after a month. They had 14 days to refund the money I paid. A month after the deadline, still no refund. They disabled my account and do not answer my calls. They probably think I will let them keep my money.

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    • Kelly 04/05/2024 at 02:44 AM

      I finally received my refund through the chargeback procedure. It took more than 3 months since the initial payment. I took action the same day the legal deadline for the delivery expired and than again when the deadline set by law for the refund expired. In parallel, I reported the company to the Ministry of finance, asked the consumer's mediator to intervene, sent a registered letter to the seller asking for the refund and saved all the screenshots of the communication with them (which was very helpful since they blocked my account later on and I wouldn't have been able to access the history of our exchanges to prove their unlawful practice), as well as all the screnshots of their missrepresentation of the product as immediately available (which they later changed to "available upon special order").

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    • Report #775070 06/28/2024 at 11:13 AM

      Musical instruments
      -------------------
      Myself (as many others) paid for items that have never been delivered. They disappear once payments are done.

      Pseudonym : Musique Shop
      Telephone : +447733759678

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