SUSPECTED SCAM!

Scam using Paypal
service@lamoonmedia.com +8618998945986 Lamoon or Lamoon Media

Date08/02/2023
Fraudulent emailservice@lamoonmedia.com
PseudonymLamoon or Lamoon Media
Telephone+86 189 9894 5986 (ou 008618998945986) (more info)
Scam contentsDear customer,
I'm sorry to bother you.
We received your "Unauthorized transaction" case on PayPal.
Did you accidentally place the wrong order?
We have successfully shipped your package,and we have a proof of shipping from logistics.
Any open dispute from paypal cannot avail our offer 30 days unconditional refund if you are not satisfied with the product you received.
Please inform us if you have already closed the case, so you will be included from our list. Thanks in advance.
For more details and concerns please contact us directly with this email.
Best regards,
Shaira
Customer service representative
AND
Dear Customer,
1. Our refund condition states that after the customer returns the goods, we will give you a 100% refund (which does not include the logistics fee for mailing in the past).
2. After discussing with the finance, we are willing to compensate you 40% of the total amount. You can keep the product. It is suitable for different people and can be used in daily life.
3. You can return the item if you want a full refund. After we receive the item you sent back, we will provide you with a full refund, and the cost of the return will be borne by the customer. Please note that the returned product must be unused and unopened.
Our return address is:
Address: The left side of the 2nd floor of the SanYanke Industrial Zone, Tongfu Industrial Zone, Tongfu Road, Baoan District, Shenzhen, Guangdong, China
Name: Mr. Zhang
City: Shenzhen
Province: Guangdong
Country: China
Zip code: 518101
Phone: 18998945986
Note:
1. Please pack it well to avoid damage during transportation. Otherwise, we will deduct a portion of the money
2. Please write down your order number and ticket number #XXX
3. Please provide us with the TRACKING NUMBER when you return the product.
Sincerely
Francene - Customer Service Center
AND
On Wednesday, May 10, 2023 at 05:14:14 PM CDT, service lamoonmedia wrote:
Greetings Customer, I’m Rowel and I will assist you today.
Sorry for bringing you a bad buying experience.
I'm sorry that our products make you dissatisfied. But in this case, I've checked with our manager. We can offer you two solutions:
1. We give you 30% compensation, you can keep the product without sending it back to us.
2: Return the item to its current condition if you want a refund or reshipment. But we cannot cover the cost of return shipping. The cost of return shipping could be $20 or more. However, we won't credit your account in full or process a reshipment before the shipment is returned to our warehouse. Returning either requires time or poses a loss risk.
Note: Please do not send the item back to the address on the package. The address on the package is not our return address, do not send the package to that address or we will not be liable for any losses.
If you have any additional questions, please let us know. We are here to help.
Kind regards,
Customer Service Center
Comment / ReviewReceived a ring in the mail on April 15, 2023 that I did not order. Paypal OR Lamoon could provide me with HOW this order was placed. Since I did not order the ring, I do not have a ticket number or order number or anything. I told my credit card company that was fraud. They replied saying that Lamoon had 'logistics' that it was delivered. YES....it WAS delivered, but I did not ORDER it!! So any company can send someone anything & then that unfortunately person is responsible to pay???

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telephone number analysis +86 189 9894 5986

Phone number type
Cell phone number
International format
  • +86 189 9894 5986
Country
China
Territory
Shenzhen, Guangdong