Scam using Paypal

Scam contentsThis company is selling battery powered cleaners which is legitimate. Where the scam is is in the sales process. You are taken through a progressive set of pages, first for the cleaner itself, which you buy, and payment processes. Your are then taken to the next pages, each offering an accessory to your purchase with the option to choose 1,2,3 or 4 of those accessories. You decide yes, you’ll have one of those and payment processes immediately- your PayPal or bank card is wide open to them. Except. You were not charged for one accessory. You were charged for four. And this has repeatedly happened throughout the process and they have scooped money out of your account. So you email support. They reply telling you it’s not possible to amend your order. You reply telling them you want to refund the entire order. They say it’s not possible- too late. The return process is onerous and costly. This is a full on scam hidden in a seemingly legitimate enterprise!
Comment / ReviewI have the email trail if you want it and the site is active

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    • SAS 07/11/2023 at 11:11 AM

      The exact same thing happened to me. I immediately called customer service and they said they would submit a modification to fix the order. A couple of days later, I received an e-mail saying it was too late. (I had called immediately.) I also called American Express to dispute the charge. This is a fraud. No one wants 4 brushes of each kind! Do not order from this company. If you really want the scrubber, I would recommend ordering it on Amazon. DO NOT ORDER FROM THIS COMPANY.

    • GV 09/21/2023 at 02:10 PM

      I ordered 1 scrubber and they sent me 4. I do not need 4 of them and want to return these. Who pays for the return shipment? Is this a scam? I do not want to be charged for 4. Who do I report this to? HELP!

    • HT 09/28/2023 at 05:22 AM

      Same here. I asked for cancellation on same day. Where is the honesty. Very deceptive. PayPal should revoke their services from them. Post here if your issue gets resolved. I’m just a few days after you

    • kd 10/20/2023 at 01:33 PM

      i have the identical experience. sounds like this is how they operate. then they tell you you have to pay the return shipping.

    • harleyone 11/17/2023 at 07:07 PM

      Oh I'm so sorry this happened to you guys. I was intrigued by the Synoshi ad and put in an order for ONE handle and ONE set of brushes. Like you all experienced the order was changed to FOUR units, for handle and brushes. I immediately contacted PayPal then Synoshi. PayPal cancelled the transactions. I heard from a representative at Synoshi Customer Support within two days. She cancelled everything I did not order PLUS, now get this, she said I could keep the extra items, I didn't have to return anything. I've watched my PayPal account and the only activity was the refunds for everything.
      I've used the power scrubber and really like it. It cleans the hard water stains off the bathroom tub. It is light weight, small enough to store where it is convenient to use. Does seem to be powerful enough to do what I want it to do.

    • Iris 11/23/2023 at 12:54 AM

      Same me I am very angry 😡

    • kray 12/02/2023 at 12:42 AM

      I am a victim as well. Charge was applied through PayPal. four brushes showed up at my door. There was no invoice. I DID NOT order these. Sent a complaint via email and receive an auto response stating I would be contacted. That was 5 days ago.

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