Fraudulent website +447578135529

PseudonymMoons Innovation Ltd
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Scamdoc Trust Score | Contact / Whois info
Telephone+44 7578 135529 (ou 00447578135529) (more info)
Scam contentsMy friend clicked on an online advertisment on Instagram to buy tools at very favourable price on the 14th of April.
He paid 39 USD by credit card and got a so-called receipt about the order which did not contain the details of order, nor the possible shipping date.

We were asking for information via email, Moons Innovation replied on the 22nd of April they were having problems with their package tracking system but a tracking link would be provided in 3-5 days.

We did not receive any tracking link. On the 4th of May we were asking for information again. We were asking for a refund in case they could not fulfil the order.

Up till now no reply, no tracking link either.
Comment / ReviewUnfortuntally I only found your website later.

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  • Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori

    • Judge Dredd 05/16/2023 at 08:32 AM

      Based on the reviews and comments, it appears that Moons Innovation Ltd, which operates through the website, has developed a reputation for fraudulent activity. Customers report ordering and paying for products, notably through an advertised deal on Instagram, but not receiving their orders. The company seems to lack transparency, often failing to provide order details, shipping dates, or tracking information at the point of purchase.

      Customers also express frustration with the company's poor communication. Queries about missing orders or requests for refunds are often unanswered. When the company does respond, it gives vague and noncommittal replies. Customers have been told that the company is having problems with its package tracking system, and that tracking links would be provided shortly, yet these links are seldom received.

      Many customers have reported their experiences as being scammed by Moons Innovation Ltd. They have paid for products that they have not received, and their attempts to communicate with the company or obtain refunds have largely been unsuccessful. Some customers claim that their packages were said to have been delivered to completely different locations, suggesting either a severe error in delivery or a deliberate attempt to mislead. As of now, the majority consensus is that Moons Innovation Ltd is not a trustworthy company and should be avoided.

    • Dan 05/10/2023 at 05:51 AM

      Agreed, this site is absolutely a scam site. The site will be reported to the authorities and credit card company to have them hopefully shutdown sooner rather than later before they continue scamming buyers.

    • W 05/11/2023 at 10:05 AM

      This company is a complete scam !

      Paid for a product on 24.03.23 and never received it.
      I have sent numerous emails but I have been unsuccessful.

      BE CAREFUL !!!

    • Briand 05/11/2023 at 03:42 PM

      I've been conned out off £39,99 by moons inovations, my order number is Order No:86G08-7IJUA1W they say its been delivered. But I've received nothing but excuses.

    • Melica Elphage 05/11/2023 at 03:45 PM

      This company is a scam. They got me for $39. I submitted a claim thru my bank which is pending! Don’t order anything from this company!

    • Deb 05/12/2023 at 03:32 PM

      This is the 4th message i have sent moonsinnovations today.....
      You are on a scam list and I have been told if items aren't shipped as stated there is opportunity to get a group suit filed for refund and fraud plus damages I truly hope you are legitimate and I will be receiving my items as I have 3 orders with you using money from my family members as well as myself

    • Justine 05/15/2023 at 10:42 AM

      I ordered on 27th may, been told it was delivered last week to someone else and completely different area. They keep telling me to check with my post office, as if that is going to help the situation. The post office says they've given me the wrong tracking number. I asked for proof of the address they sent the product to. Tried calling the number but no luck. 37$ lost. Trying to get a refund...

    • Ann 05/16/2023 at 07:54 AM

      I ordered from this company 2nd May and not received anything. I've sent emails and had no reply

    • Judy 05/16/2023 at 08:17 AM

      Made a purchase 22/4/2023 Also been scammmed. No replies to emails sent, says my package was delivered to an address in Victoria, a long way from Queensland. SOB!!!

    • Jason 05/17/2023 at 03:48 PM

      Absolutely scaming fuckers!!! Says delivered but not to my address stay away people scamers

    • Unsatisfied Customer 05/18/2023 at 09:47 PM

      I ordered my ice maker on April 24th and they said it was delivered long Island I don't even live in long Island! I requested for a refund, but they haven't responded to my emails. This company are scammers and we should all file law suit!.

    • Jo 05/21/2023 at 02:00 AM

      I ordered and paid for a fence on 16th April, I have received nothing and after sending numerous emails, they do reply eventually but promise after promise and nothing turns up. The tracking they sent me is completely useless but they are still selling these fences 😡

    • Cuttup girl 05/21/2023 at 10:47 AM

      They scanned me for an ice machine over a month ago. They say they sent it to me to someone who lives in Dallas I live in Indiana! Please nobody order from this place you will not receive anything but some vague emails about tracking being messed up.

    • Robert 05/21/2023 at 05:05 PM

      I ordered two vehicles from them It got sent to Hawaii I live in Maine and all I get is we're working on the problem

    • Christina 05/23/2023 at 03:56 PM

      I ordered ninja air fryer 39s from them on 2ndof may still not here hope it's not a scam

    • Tez 05/24/2023 at 03:27 AM

      Ordered a cat exercise wheel from them 21st of March. I had the usual tracking nonsense email. I followed up yesterday and got tracking details sayin it has been delivered and it clearly hasn't. I have demanded a refund but have little expectation of that happeneing.

    • Deb 05/24/2023 at 01:54 PM

      Follow up to my message above 5/12 I was given a receipt stating my items were delivered to Fishers Indiana which of course I've never heard of being as I live in arkport ny here is the followingFw: Receipt #1525-2526 Order No:775SI-HGQT239.

      Sent from Yahoo Mail on Android

      ----- Forwarded Message -----
      From: "Deborah Smith"
      To: ""
      Sent: Wed, May 24, 2023 at 1:43 PM
      Subject: Re: Receipt #1525-2526 Order No:775SI-HGQT239
      I am suing you you are a fraud am developing a collaborative group of customers who also were lied to and items were delivered to a wrong address or not at all you have not collected enough charges against you internationally for a large lawsuit and jailtime you sent me erroneous message stating my order was delivered to fishers Indiana when in fact my address is arkport ny no where close to what you stated I will not stop till you do jail

      Sent from Yahoo Mail on Android

      On Mon, May 15, 2023 at 8:54 AM, service
      Dear Customer,

      Your package has been sent.

      Tracking number : LR046737619CN


      You can check logistics information on the above-mentioned website.

      In general, the estimate time-frame of arrival is about 15-20 working days, and please allow some days to update.

      Your patience and understanding will be highly appreciated. If you have any questions or concerns, please feel free to contact us.

      Best regards

      ---- Replied Message ----
      From Deborah Smith
      Date 5/13/2023 03:27
      To... Read more

    • M Riad 05/25/2023 at 12:45 PM

      I have ordered 2 air fryers on the 2nd of May and I haven’t received any delivery information yet.

    • Vanessa 05/26/2023 at 09:55 AM

      Terrible terrible terrible this company is a total scam. Lawsuit time.

    • Vicky 05/27/2023 at 10:25 AM

      I ordered an ice maker bk in April and paid for it never received anything. It's all a scam

    • Nicki 06/06/2023 at 01:13 PM

      Had the same experience ordered 2 suitcases 4/24/2023. Same response for tracking and still nothing. Went through bank for refund will see what happens.

    • Mem 06/07/2023 at 08:03 AM

      This is a complete scam . Beware. I ordered an air frier and never got it . Its now 2 months they give you a false tracking number . This company must be banned. Still advertising on FACEBOOK. They have many ghost accounts to comment fake good comments about their product .

    • GUY 06/07/2023 at 11:12 AM

      This comment is written in a different language than the report. It is hidden for comfort reasons
      Click here to view it anyway...

    • Debbie 06/09/2023 at 10:07 AM

      Been scammed as well

    • Giborah 06/09/2023 at 11:18 AM

      Definitely a scam company. I ordered a trellis in April. I keep being told its been delivered take it up with your Post office. There is no Post Office tracking number.

    • Sharonk 06/12/2023 at 01:15 PM

      I wish I had known then what I am learning now about this company. Approximately 45 days ago I ordered 2 sewing machines from them, paid for them and received confirmation from them. Well the nightmare began then. First I waited forever for a tracking number, then the machines were supposedly. Mislabeled and sent to Juneau Alaska. I live in Florida. Now they are telling me that they have recovered the machines and corrected the shipping address and that they are on the way to my home.. I have repeatedly asked for the new tracking number only to be told that the number is the same as what I have. I deal with a company outside of the USA daily and have things sent to me at least once a month that must clear customs and be put on multiple airplanes to get here and it doesn't take 45 days. Now they are telling me to wait a few more days and I should have my machines. I am saying that this is crap. There never were machines and they definitely are not on the way. I also came across the same company trying to do another scam with a reputable company here. They were offering buy one get one free on machines from Joann Fabrics. I called my local store and that is also a big scam.

    • Bob 06/14/2023 at 07:26 AM

      Its a scam, i ordered agame for the kids. Wrong address, be patient just all rubbish. Scam.

    • Rabee 06/15/2023 at 05:15 AM

      I ordered on 24th April and was told it was delivered last week to someone else and completely different area. They keep telling me to check with my post office as if that is going to help the situation. The post office says they've given me the wrong tracking number. I asked for proof of the address they sent the product. Tried calling the number but had no luck. 39$ lost. Trying to get a refund...
      ارجو عدم التعامل مع هذا الموقع والمواقع المشابهة لانها مواقع نصب واحتيال يعملون اعلانات وهمية باسعار رخيصة حتى يحفز الناس على الشراء

    • Judaloo 06/15/2023 at 10:40 AM

      I ordered 2 ice makers 4/19 and have never Received them!! This company is a scam!😤

    • Peg 06/24/2023 at 02:23 PM

      Same here ordered 2 suitcases in April, on May 15th delivered to NY.. I live in CA. Back

      and forth emails, telling me to be patient there on there way. Total scam!!
      What should we do people??

    • Paul Tetley 07/01/2023 at 05:15 AM

      This company is a total SCAM under no circumstances deal with this company

      Customer service e mail just keep telling lies

      I paid for good by credit card luckily I did as have got my money back

      keep away from this company

    • Vicki 07/21/2023 at 10:44 AM

      I have also been scammed i
      ordered on the 14th April and haven't received my parcel i have asked for a refund which they have ignored and just keep saying be patient .

    • Sharonk 08/03/2023 at 05:14 AM

      After numerous emails back and forth, a supposed screw up on their end with someone putting a wrong address on the first set of packages we have come full circle again. They claimed to have resent 2 sewing machines a second time and again they went to a totally different state, this time to Maine. I live in Florida. This company is a total scam and they enjoy being dishonest because that's how they make their money. Please if we can't do something about them at least spread the word and report their ads as spam so they don't get anymore customers.

    • Ton 08/07/2023 at 11:00 AM

      Indeed experienced all the same..

      Nice advertising via Facebook, ordered some golfclubs as a gift for a friend..
      After numerous emails back and forth, a supposed screw up on their end with someone putting a wrong address on the first set of packages we have come full circle again. They claimed to have resent a second time and again they went to a totally different country. This company is a total scam and they enjoy being dishonest because that's how they make their money. Please if we can't do something about them at least spread the word and report their ads as spam so they don't get anymore customers.

    • Sara 08/09/2023 at 05:09 AM

      I ordered a item in march , not received this. I have sent numerous email only to get the same reply. ( wait ) no refund or item. Definitely a scam site

    • KP 08/09/2023 at 07:47 AM

      On March 23rd,2023 I made an order for carryon case It was paid via my credit card and it was never received When I asked for tracking details they sent info regarding a delivery in a town 300 km away from my residence that of course was fake. Made several complaints to their customer care email ( and always received the same reply : ''have patience... your order is on the way... We had problems with the courier service...'' This company is a FRAUD !!!

    • Valerie 08/11/2023 at 11:43 AM

      I ordered CarryOn Suitcase Apr 29. Never received. There have been dozens of emails back and forth saying they will resend my order after advising me it was sent to wrong address. They do not take any phone calls at their advertized number. It is now Aug 11. It is definitely a scam. I am hoping my credit card company will reimburse as it is over 90 days (their cutoff).

      Very Disappointed as the case looked great. SCAM.

    • Eleuthera 08/15/2023 at 03:52 PM

      Like you, I ordered a giant parasol for 720mxn (42usd) on April 30, 2023.
      Since then I never stop writing to them.
      Like some, they gave me a tracking number that pointed out that my package was in the state of Oxaca. The Post Office people told me that the tracking number was wrong.
      From my first mail, I told them that I was thinking of a scam; nothing did.
      To date, I have not received my shipment and I just wrote them again to check my order and the tracking number.

    • Heather Shaw 09/13/2023 at 05:53 PM

      I ordered 2 ice makers from them back on 4/22/23. Payed for it then and still have not gotten my items. The tracking number the gave me said my shipment was delivered to my address. Unfortunately, I live in NC and not in Hawaii.

      I've seen posts saying I could get a refund from the bank before 120 days is up. Is that counting weekends as well or just weekdays? I mean $54 might not seem like a lot but when it could have been used for something...

    • Sharonk 09/13/2023 at 08:33 PM

      I have been in almost daily contact with them regarding 2 sewing machines I purchased in May. I have gotten nothing but stories about how the shipping department is putting the wrong address on the packages to the shipping company is having problems. They have asked for my address 3 times. Supposedly the first 2 shipments went to 2 different places. The first to Alaska and the second to Maine, I live in Florida. This last time they said that my packages had made it to the United States but were sent back for some reason. Then they went on to say that they were a legitimate and reputable business and I just needed to give them time. My reply was a legitimate and reputable business does not treat customers like this.

    • Emmanuel 09/23/2023 at 07:11 AM

      I ordered some suitcases since 28 April 2023, I have send numerous emails with no luck, my order was in the amount of $39.99. This MOONS INNOVATION LTD should be black listed, I fail to understand why are they still in business scamming people left and right, something should be done to stop this company in scamming innocent people of their hard earned money.
      my receipt #1154-9135 with order no: 3397B-80WC168

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