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Fraudulent website
pass-travel-usa.com
| Date | 11/30/2022 |
|---|---|
| Pseudonym | pass-travel-usa |
| Url / Website | https://pass-travel-usa.com/ Scamdoc Trust Score | Contact / Whois info |
| Scam contents | A fraudulent website impersonating the United States Government and duping people out of their money. |
| Comment / Review | The website claims to offer passport renewals and other passport-related services; however, they're fraudsters.These people are stealing citizens' personal and confidential information along with their money. Be cautious and do not give them your personal information.
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| Attachment(s) |  |
| Other references | |
| More info + |
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Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori
up votedown vote
Judge Dredd 04/18/2023 at 04:41 PM
A fraudulent website claiming to offer passport renewals and other passport-related services has been reported to be impersonating the United States Government and scamming people out of their money. The site appears to be stealing citizens' personal and confidential information along with their money. Users are warned to exercise caution and not provide their personal information to this website.
Several individuals have shared their experiences with the website, expressing concerns about identity theft after entering their Social Security Number, address, and other private information on the site. In response to these concerns, a government resource for identity theft protection was recommended by another user.
One person realized the website was not a government site after starting the application process and closed the page after entering their information. As a precaution, they filed an identity theft report. Another user was worried about their child's information being collected by the scammers after entering the details and proceeding to the "pay" section, where they realized the site was a scam.
A couple of users reported using the website and expressed concern about their information being stolen. One of them took measures to notify all credit reporting agencies and set up a one-year alert. Another user stopped filling out the form before submitting any information but was still concerned that the site might have monitored keystrokes to collect their data.
up votedown vote
Frank 02/02/2023 at 01:12 PM
I started the pass-travel-USA.com application and entered my SSN, address and other private info. What can I do to protect my identity? Thanks
up votedown vote
MayB 02/03/2023 at 01:37 AM
Hey Frank, this link might help you
https://www.usa.gov/identity-theft
up votedown vote
Roy 02/27/2023 at 02:52 PM
I realized after starting the application process that this was not the government website. I closed the page after typing in my info. I filed an identity theft report just in case they attempt to misuse my information.
up votedown vote
Cesar 03/03/2023 at 02:46 PM
My wife entered my kid's information ssn etc on their first page, then pressed "next" and when she got to the "pay" section she realized this page was a scam so she pressed back to get to the first page and then closed the internet window. Does anyone know if the scammers were able to collect my kids information?
up votedown vote
Mike 03/18/2023 at 10:41 PM
I just used them, pretty sure they stole a whole bunch of information... I feel rather dumb.. oh well notified all credit reporting agencies. Did a 1 year alert will probably change it to 7
up votedown vote
Beff 04/05/2023 at 05:56 PM
I was filling out the form and got as far as parent information before I realized these questions were not standard on passport renewals and was so mad at myself for falling for a scam site. I was in such a hurry and just wasn't paying attention. Thankfully I did not submit any information, but any insights on if this site was monitoring keystrokes and already has all my information?
up votedown vote
Debbie 04/28/2023 at 03:03 PM
What do if I already submitted the form and now I realize it was a fraud?
up votedown vote
Rob 04/30/2023 at 05:43 PM
I actually don't think this is a scam site. I think it's a horrendously poorly designed and completely deceptive middle man business that aims to make completing these forms easier. After I completed the form, paid the fee and printed out the materials, I realized that I still had to print my forms out, and send them in with an additional payment to the state department. I contacted the company immediately. I received a response from customer service pretty quickly saying they would refund all my money. Given that the product actually does work and they integrate with the postal service and they use an enterprise customer service management tool for handling inquiries, I do believe they are actually attempting to be a legitimate business. But the entire process is very deceptive. I still put a freeze on my credit accounts to be safe, though.
up votedown vote
JB23 05/20/2023 at 02:25 PM
Did you actually get a refund?
up votedown vote
JB23 05/20/2023 at 02:44 PM
And how did you contact them?
The only contact information is shielded through a Registrar account:
Contacts
Technical contact
State: WA
Name: Whois Agent
City: Kirkland
Email: cvqxrhjj@whoisprivacyprotect.com
Phone: +1.4252740657
Organization: Whois Privacy Protection Service, Inc.
Postal code: 98083
Address: PO Box 639 C/O pass-travel-usa.com
Country: US
Fax: +1.4259744730
Owner
State: WA
Name: Whois Agent (935327183)
City: Kirkland
Email: cvqxrhjj@whoisprivacyprotect.com
Phone: +1.4252740657
Organization: Whois Privacy Protection Service, Inc.
Postal code: 98083
Address: PO Box 639 C/O pass-travel-usa.com
Country: US
Fax: +1.4259744730
up votedown vote
robmagnuss 05/20/2023 at 06:15 PM
I contacted them right after it happened using the following link:
https://easy-form-filler.com/contact-us/
My card was actually never completely charged (still hasn't been - I've been checking). I imagine they do batch payments or the payment was only pending before it was removed by the company. When I completed the Contact Us form above, I expressed that I was pretty frustrated and they responded within 24 hrs saying they would refund the payment. I received a system-generated confirmation email as well. Again - I really think this is a poorly designed, deceptive/unethical user experience created by an actual, legally run company - and not a scam.
up votedown vote
Burned once 05/17/2023 at 01:36 PM
I can't believe, in my rush to renew my passport, I fell for this. Thankfully my bank, WF, sent an immediate Possible Fraud Alert which made me curious.
After canceling my card & filing a claim I went back to the website where I then saw the statement below in very tiny font at the bottom of the page.
"We are an optional third party service not affiliated with the U.S. Government. Legal advice is not provided or gained through this website. The service provided by this website is optional, and not mandatory. A fee is charged for the services provided."
© Copyright 2023 pass-travel-usa.com. All rights reserved.
up votedown vote
Keep alert 05/18/2023 at 03:21 AM
I did the same mistake. Shame on you Google for putting this scammer website as the first result from a search of "passport renew". I became alert when I was at the payment page and quit the process. Like other people, I have my credit reports freezed at the three major credit bureaus and also added a credit alert for one year (renewable). Following others' suggestion, I filed a complaint at FTC. Today, I notice that this scammer website is no longer in the google search result. I guess the government took an immediate action to urge Google not to make such ad money. Thank you Uncle Sam. Hope that the government would also force this scammer to permanently delete all personal info we have pitifully entered. Figure crossed.
up votedown vote
Susan A 05/20/2023 at 05:43 PM
Definitely agree. I did the same thing. First website that popped up and stupid me didn't think about renewing through US government since this is my first time renewing. I've put a freeze on my accounts but unfortunately accepted the scam call from my credit card and have to file a dispute once it hits my accounts. Google needs to do better....
up votedown vote
ID10T 05/25/2023 at 08:11 PM
I filled it out…tried to submit…would not submit.
So I googled for issues and came across this.
I thought it was a government affiliated site.
I filled out the government form right afterwards.
up votedown vote
K-Friez 05/26/2023 at 05:17 PM
I was entering my information and then my phone froze. I never completed the purchase, does anyone know if they will have my information since I typed it in? And, has anyone had issues with identity theft since using this website? Again, I never completed it and made the purchase, Im just paranoid now
up votedown vote
Jane-Sue 06/09/2023 at 06:12 PM
I can't believe I fell for it! I did not read the fine print. Anyway, I called my credit card company to dispute the charge and asked if I should replace with new credit card numbers and also filed a identity theft case?
The representative from the Fidelity credit card told me that no need to replace with a new credit card numbers, they have seen it many times in the past with this type of company or this company?
the Pass Travel U.S.A is somewhat legit, the whole purpose was trying to collect your fee, and not stealing your private information so the law enforcement would go after them. But why did they also ask for your parents information on the form? When the regular DS-82 form did not, if they are not trying to steal your private information?
Still debating if I should freeze all my credit with major 3 credit companies.
up votedown vote
robmagnuss 06/09/2023 at 07:40 PM
For what it's worth, the customer service rep told me that they collect that weird parent info because their system uses branching logic to determine which forms you need to fill out (apparently there are edge cases that require different information). It's just very poorly done - the fact that they don't explain this on the form is just a horrendous user experience. Not to mention the fact that they play down the fact that they style their site to look like a government site. It's just a poorly run company it seems.
up votedown vote
Jammy 06/16/2023 at 01:07 AM
I also fell for this site and am really annoyed. But my bank immediately alerted me to it possibly being a fraudulent site so I did not authorize the charge. My question is though that I completed a form to report my passport lost (although I just found it). Do they have the ability to report my passport lost?
up votedown vote
al 06/26/2023 at 10:28 AM
I too have just fallen for this site in my frenzy to get passport renewed. I put my ssn in, my husband's info, parents, everything. I did not submit and went back and exited out of the page but I am really worried about just having that stuff typed in and letting it sit there. Sham on google for having this pop up immediately when searching for passport renewal.
up votedown vote
Di 07/11/2023 at 06:45 PM
I fell victim to this stupid site, too, in my rush to renew my passport and never having done so before. I used the link robmagnuss shared to try to get my money refunded. My husband feels slightly better about not having our information stolen, but we still canceled the credit/debit card used. I feel so dumb.
up votedown vote
Tal 07/16/2023 at 12:25 PM
I fell victim to this site too. I was just in a hurry to renew my passport and did not realize that I was not on a government site. I feel dumb as heck as I am usually very cautious. After giving this site my credit card information, I tried to use my credit card at a local restaurant and it was declined. I have placed a fraud alert on my account and now will be requesting a new credit card. I hope that it is a legit site and just a shady one by charging a fee for forms that are free instead of a true fraudulent site that steals people's identities.
up votedown vote
Roxie 08/05/2023 at 04:34 PM
I’m so sick right now for being duped by this website
up votedown vote
Juan Valdez 01/02/2024 at 03:08 PM
I also fell victim and placed the appropriate credit freezes. They responded and said they would refund my charges, they are still pending on my account.
Has anyone had any direct attempts to steal their identity or any other related scamming after this?
up votedown vote
fool 01/11/2024 at 05:37 PM
I cannot believe myself done this. I was in the hurry to renew my passport. They are the first came up. I filled all my personal information and submit. Now my personal info is in their hand, anyone can suggest anything to protect myself from further damage?
up votedown vote
Abii 01/17/2024 at 10:50 AM
As mentioned above by MayB, you may be able to get a refund via Chargeback:
https://info.scamwatcher.com/best-practices/disputes-chargebacks/
up votedown vote
Pity 02/12/2024 at 08:04 PM
Did a Google search and it was first to pop up. Unfortunately, I filled out every bit of the documentation and sent it. Got the download and realized I've been duped. Immediately asked for a refund of $85. Not certain what will happen with this transaction. Fortunately, I had a freeze on my credit but they did a credit inquiry. Not sure what credit score has to do with getting a passport. Have to wait 7 to 10 days for a new credit card and placed a fraud alert. Have empathy for everyone who has suffered this.
up votedown vote
Lotus_1219001 02/14/2024 at 01:26 PM
I just want my money back from these people the 88.83 to my account
up votedown vote
Mark 02/26/2024 at 06:58 PM
Lotus, you should delete the images you uploaded. They contain sensitive info.
up votedown vote
Dude 02/27/2024 at 01:31 PM
I went to this website, filled out my personal info, paid a little over $67.00, messge stated for me to download the application, i didn't because it stated it was sent to my email address. Next day i check my emails, no email from them, charge went through, called the credit card company, asked for a new card, explained it was a scam website, faught the charge, then took steps to prevent idenity theft. I don't care aboute losing the money, I'm more worried about my personal info given to them.
up votedown vote
Shane 03/26/2024 at 04:16 PM
I too fell for the scam! I can't believe I actually fell for it when I am usually cautious about suspicious web pages and very careful who I release my personal info to. Being in a rush to renew our passports, this is what happens for not paying attention. Can anyone update on if they've tried using your identity? I called The Federal Trade Commision to file a claim and put a Fraud Alert on our credit in case this becomes an identity theft case. My bank stated I have to wait for the charge to clear in order to request a refund. It's disgusting there are illegal websites out there doing this to innocent people.