When I decided that trading wasn't for me, the phone calls stopped & then I asked politely the requirements for withdrawal. I was informed to get a letter from the bank stating that funds was paid to them from my account to theirs & it was approved after I've sent them the mail.
I filled out another request withdrawal form & received an email stating that a bank statement is required to complete the withdrawal application. Since I opened the account, I never traded till present & if I traded significantly, how can I reap the profits when faced with outstanding documentation.
They're not clear at what is required to withdraw but, very efficient in getting funds from your account.