Fraudulent website : www.pdfsmart.com support@pdfsmart.com
SUSPECTED SCAM!
| Date | 06/11/2022 |
|---|---|
| Fraudulent email | support@pdfsmart.com |
| Pseudonym | Lara Roberts |
| Url / Website | https://www.pdfsmart.com Scamdoc Trust Score | Contact / Whois info |
| Scam contents | Fraudulent PDF editor |
| Comment / Review | They ask you to pay 1€ for a "7 day limited access" to the tool, while what they are actually doing is stealing your credit card details to then charge you 29.9€ after
|
| Other references | |
| More info + | |
| Warn your friends! |
|
26 comments
Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori
up votedown vote
Ocieth 07/13/2022 at 05:29 PM
PDFsmart.com is a big scam, do not try their trial for one day (1€), or you'll be automatically billed several time of 29,90€ even after asking them to cancel the subscription they forced you to take. Avoid this website! Pdf smart is definitly a scam.
up votedown vote
Carrara Katie 01/19/2023 at 09:28 AM
Exactly my experience. I signed up for their 7 day £1 service and then found I had been billed for £29.90 in addition. I complained to their 'customer service' (so-called) but was told this was for future services (which I didn't want) and was then told I hadn't cancelled in time. To add insult to injury, the document I wanted converted for £1 failed to convert. They are scammers, nothing else.
up votedown vote
Adam 09/06/2022 at 05:47 PM
Same as situation as in the comment above. I had to create a digital sign for a pdf file, thought I was paying for 1 day trial, instead got charged almost £30.
up votedown vote
Patrick Canning 09/11/2022 at 12:24 PM
Me too!!!!
Did you manage to stop the charge?
up votedown vote
Jane 09/16/2022 at 05:04 PM
This has just happened to me! Definitely a scam and only found out they’d taken £29.99 from my account as well as the £1.99 trial when my bank contacted me querying a transaction when they tried to take another £29.99 out. This was all within about 20 seconds. Thankfully bank stepped in and they have now been blocked from taking any more from my account using my card details. If they do manage to, the bank will refund so if this has happened to you get in touch with your bank to block them.
up votedown vote
Mike 10/04/2022 at 10:07 AM
Happened to me too!
up votedown vote
Emds 10/13/2022 at 11:29 AM
How did you solve the issue?
up votedown vote
Oli 10/17/2022 at 12:38 PM
luckily my bank blocked it, £1 on the website but tried to take £29.99
up votedown vote
grace 10/22/2022 at 03:13 PM
me to do not do!
up votedown vote
Gee Dubya 10/27/2022 at 06:41 AM
Can concur with all of these comments. First the transaction failed, 5 times. Then I received a call from my credit card telling me the £1.99 one-off service i had opted for (which would auto renew to a £29.70 recurring onthly charge, unless i unsubscribed) had actually been attempted at £29.70.
Customer services first response? An email saying 'can you try another card?'. It looks like a scam. Avoid.
up votedown vote
Damian 11/02/2022 at 06:28 PM
Total scam. Wish I had of checked scam sites before using their $1 service which I cancelled on the same day. They still took $29.99 from my card a week later. When I asked for a refund they said that they would not charge me any more. Gee thanks.
Do not use pdfsmart.com.
up votedown vote
Roman 11/09/2022 at 10:10 AM
scam 100% . I think that i payed 1 euro for service, but they takes from me more 29,90 euro. Support is did not answer me(((((
up votedown vote
PcjD 11/11/2022 at 01:55 PM
Same, paid £1 to convert a doc and them found out they took 29.90 at the beginning of the following month, am currently battling with the supposed customer services with little success.
up votedown vote
GH 11/16/2022 at 10:47 AM
Sharp practise IMO. With all their tech know-how they could make it easier to understand the limit of, and consequences of the 7 day trial. It's all covered in section 5 of the T&Cs so legally I guess they're covered. An upfront declaration/ notification integral to the ad would really help, although it perhaps wouldn't be as lucrative. Have downloaded the cancellation form (not interactive), printed it and returned. They've confirmed cancellation, though no refunds forthcoming.
up votedown vote
PB 12/02/2022 at 06:34 AM
I have experienced the same as everyone else. When I called the bank they explained that the company had not behaved unlawfully and so couldn't block the payment, but would stop future payments. It is a learning experience for me - beware 'sharp practice' as well as scams. They rely on you entering your details and then forgetting about it - knowing that their T's and C's cover them. I have contacted them to cancel immediately and will warn others about this company.
up votedown vote
H 12/07/2022 at 08:06 AM
Hi, same here - the £1.00 7 day trial for a product that failed to work anyway. I hesitated before proceeding to enter my card details as the site wasn't evidenced as secure in the browser, but foolishly proceeded as I urgently needed to convert a doc for work purposes. Mistake! Again, like others I've been through the 'Cancellation' process which itself is a sham as the .pdf they supply as a cancellation Form doesn't allow you to enter any data! Did this by email instead and received a response (most likely automated) saying account cancelled and that they will refund the £29.90 within 7-10 days, despite the fact this money has not yet been taken from my account (which I suspect it will be shortly). The £1.00 has already been taken, so th... Read more
up votedown vote
Jeff 12/14/2022 at 01:14 AM
Yeah just happened to me. Blocked my card & reported it.
up votedown vote
David 12/15/2022 at 02:57 PM
Me to, effing thieves. Why does Google allow these companies to appear at the top of search results? Because they pay them lots of advertising I guess.
up votedown vote
Ben 12/16/2022 at 03:55 AM
Frauds, paid £1 charged and extra £29.90. Impossible to contact. Stopped my credit card to prevent further fraudulent debiting.
up votedown vote
JeffDub 12/22/2022 at 01:37 AM
Same for me 1 euro becomes 29,90 euros. Big scam
up votedown vote
frec 12/27/2022 at 08:21 PM
SCAM!!!!1 charge 1.9gbp for 1 week, but also charge 29.90gbp as well!!!!! AVOID IT!!!!
up votedown vote
Gaynor 12/28/2022 at 08:51 AM
Just happened to me too. But I believe they have acted unlawfully as their à T&Cs do not mention how much a recurring charge is. Neither does it specify when you tick the box for €1.00 limited accesss that it will be automatically renewed after 7 days at a cost of 29.90. The goddam site didn’t even give me the document that I wanted.
up votedown vote
Retsof 01/09/2023 at 09:25 AM
Same happened to me also. Mine was charged the £29.90 Pre-Authorisation Fee Immediately. Blocked my card so they can't take any more. Hoping I get the money back.
Steer clear of this Sc*ubags!
up votedown vote
Bulat 01/14/2023 at 01:57 PM
The same happened to me! it said 1 pound at the beginning, the service didn't work any way but then they started charging 29.9 pounds every month. Were you able to stop that without freezing your card?
up votedown vote
may 01/23/2023 at 02:55 PM
anyone know what i can say to them, in terms of the illegalities of their service, so that i can avail of a refund?
up votedown vote
Dr Ankur Goswami 01/24/2023 at 02:11 PM
Hi, This has just happened to me. They charged 29.9 GBP instead of 1 GBP as promised. How to stop them and get money back, any idea please.
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