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After I clicked the link and shared the verification code, they got access to my internet banking platform and 13 unauthorized transactions of $250 each were charged to my account — totaling $3,240.00 He assured me the transactions were being stopped, and it takes 2 to 3 business days to be credited again to my account. even he locked my credit card, which visually appeared secure, further convincing me the process was legitimate. He gave me the name “Mathieu Baretpe” as part of his identification. I’m unsure whether this is a real RBC employee or a random name they used fraudulently. At one point, I was told not to process any transactions on my checking account, which raised concern. After the call, I immediately contacted the number on the back of my RBC card and was informed that the entire interaction was fraudulent. 🛡️ Actions Taken So Far I reported the incident to RBC’s fraud investigation team, who instructed me to file a police report and obtain a case number to add to their case file. I cancelled my credit card and ordered a replacement. I changed my online banking credentials to prevent further access. At this stage, I’m not yet certain if RBC will reimburse the full amount, as they are conducting their own internal investigation. Given that the scam was executed under the appearance of official RBC communication, I trust there will be protections in place on their end as well. Additional Information: During the fraudulent call, I was told there was a suspicious transaction from a gift card company called SNAP Lii, and was asked whether I had ever purchased gift cards from them, to which I replied no. However, upon receiving my invoice, I noticed that the posted transactions were under the name "Snapper Lii Inc." — not a gift card company, but rather what appears to be a corporate service company that provides business information about Canadian companies. This inconsistency raises concern and may provide a lead for further investigation into how this fraudulent activity was masked and which entities may have been involved.