Scam Warning... please share it!

Date	10/05/2020
Pseudonym	Confirmations@hotelvalues.com
Url / Website	www.hotelvalues.com Scamdoc Trust Score \| Contact / Whois info
Telephone	+1 800-327-1200 (ou 0018003271200) (Info / Risk score)
Scam contents	Booked a motel room through this company and have to cancel and cannot find a number or website to cancel the reservations,
Comment / Review	Just trying to cancel some hotel reservations and cannot find away of doing it on the website

Report #300004 12/03/2020 at 06:07 PM

Cancellation of a roomn reservation at the Hampton Inn Decatur Georgia.
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I booked a room at The Hampton Inn of Decatur, Ga. My daughter-in-law received an email confirming the room reservation. Because of Covid she is not traveling so I tried to cancel the reservation. I called The Hampton Inn and gave them the confirmation number R2192145519 They did not have a reservation and suggested it may have made through a third party. When you try to communicate using their email address it takes you go no where..

Fraudulent email : confirmations@hotelvalues.com
Pseudonym : comfirmations@hotelvalues.com

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matthew poyntz-wright 06/25/2021 at 07:39 AM

I booked a hotel room directly with the hotel and somehow this company have taken my credit card details from that booking form and debited my account twice for well over £1000 for two bookings that do not exist
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adrian 10/19/2021 at 03:43 PM

i booked directly with hotel and got confirmation from confirmations @ hotelvalues.com the willard hotel says i booked thru geta room .com but cannot get them to refund 1 night which the hotel wants to refund me for poor service. what can i do ?
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Helen J 12/21/2021 at 02:41 AM

I’m an Australian who’s having the same problem with this crew this Christmas. I tried to amend my reservation through the email address of the booking confirmation but without success. There’s nothing I can do except report the apparent scam to the Australian magazine “Choice” which investigates this kind of thing and reports it’s findings. My commiserations to other victims. Nasty stuff.
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Helen J 12/21/2021 at 02:45 AM

I should add that like Adrian I booked directly with the hotel but the hotel claims it’s a third party booking over which the hotel has no control. As Adrian says, what can you do?
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Roger 12/22/2021 at 09:26 PM

I to was scammed by them. Thought I was working directly with hotel however, When I received confirmation email it was from hotelvalues.com and they had charged me an additional $68 for service fees. I looked at other bookings and found several that was much cheaper. I cancelled the reservation 2 months before trip. I received a cancellation successful email but they kept my $177 as cancelation fee. They are dishonest and need to be shut down.
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Hazel 01/05/2022 at 05:56 AM

I used this site to book a Travel Lodge and as I am unable to go, I asked the Travel Lodge if I could transfer this to another date. I was informed that they have a note of the booking but are unable to discuss this and any alterations need to go through the original provider. this is impossible as the phone number rings out and i have no e-mail address for them. Anyone got any suggestions on how to get out of this loop!
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Vicki 02/17/2022 at 09:33 PM

I thought I was booking directly to the Hampton Inn West, Bloomington, Il from their website but when I called to cancel they could not find the confirmation number and said they were already booked bull that date. I finally called the number under the fine print and was advised to see the fine print that the reservation was non refundable. I ended up being over charged $77.40. I find it hard to believe that hotels allow this to happen to their customers.
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Marc Dublin 03/16/2022 at 09:23 PM

You are crooks. Just looking to steal money from hard working American people. Hope you sleep tonight.
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carmen sullivan 04/14/2022 at 01:20 PM

i have a cancellation no #r3307634422 i paid 288 and was told i would recieve this 288 back in my account . i am not happy it should have been refunded asap . if i do not recieve it i will go to police
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carmen sullivan 04/14/2022 at 01:25 PM

refund my money cancellation is nor3307634422 due 288 aus dollars if i do not recieve it i will have you reported to the gov as a scam as not happy . 24hrs it would be in my account . it has not i have paper form of my cancellation as proof and not happy and will go to media to expose your site if not recieved
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YuriV 04/17/2022 at 09:04 PM

https://www.silent-gardens.com/blog/hotel-booking-scam-warning-do-not-use-guestreservations-com/

they are linked to guestreservations.com and getaroom.com
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LDA 05/08/2022 at 01:21 PM

I booked a room at the Rio Sands hotel in Aptos CA for one night. I received a "confirmation" email from hotelvalues.com. When I emailed them back to change the booking the email did not go through. There is no such address to contact. This looks like a scam. Who would we file a complaint with?
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KingU 05/11/2022 at 05:59 PM

I booked through Aquabella, Aix-en-Provence, FRA, website and got a confirmation. I took a photo of the website for the reference number. Then I received a confirmation mail with a ref. no. according to my photo in the header. Then at the end of the mail it was another ref. no. When I was to checkout I couldn’t get a receipt from the hotel. And they showed me another reservation from some suspicious company from U.K. and the amount was 500€ (~500$) less what I had in my reservation, with a third ref. no. The the receptionist tore off the sum from the receipt. Then, when I could prove that I had a screenshot, they promised me a real receipt. I think this is a way to escape tax. This should be for the news and penalties for the hotels that are braking the law!
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SLM 05/26/2022 at 06:10 PM

These people will steal your money !

They charge excessive service fee ($49 on a $129 room rate) and bury the terms down in the fine print. Will absolutely never use then again and will pay attention to who I am actually booking through.

Fuming Mad !!!
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Chance 09/03/2022 at 12:00 PM

I thought I booked directly through the hotel website (3 nights), but the CC charge of $612.63 didn’t match the invoice of $422.10. That's when I realized I clicked on their targeted ad. I found the business from terms and conditions on my booking confirmation and filed a consumer complaint with the Office of Attorney General for my state.
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Chance13 09/03/2022 at 12:12 PM

Here's their contact info for consumer complaints
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dz 09/30/2022 at 04:05 PM

This is a Scam for sure, I booked online w/Hotel but it somehow when thru this site, they lied about a credit I was to receive from 41 Lakefront Hotel in NY because our hotel was not cleaned. They lied and said they talked to the manager Ben, He said he never talked to them. I called numerous times spoke to Angel, Minerelli, Erica not real names all advised this won't be approved .I sent the Receipt which showed my credit
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Olayinka Tuyo 10/02/2022 at 07:44 PM

I booked a room at Aloft Dubai Creek. I gave my card details, unfortunately due to the Dubai visa restrictions, I had to cancel my booking. I got a notification that my booking had been cancelled and that my payment will be reversed. Up till now am yet to get my refund. I sent an email to the email address that was given, but alas it was not delivered. This is a real scam. Something should be done about this.
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Gerda 01/01/2023 at 05:01 PM

This comment is written in a different language than the report. It is hidden for comfort reasons
Click here to view it anyway...
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Guenni 07/15/2023 at 04:01 PM

Same scam in Dublin "West County Hotel".
30% service fee collected.
The amount was only visible on the reservation confirmation.
As previously reported several times, this is also a scam accepted by the hotel.
Thus, the hotel has also been criminalized.
Please avoid to book at this hotel.
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May 12/20/2023 at 08:30 PM

Would not let me reschedule or cancel with refund 2 days prior to check in . Their website is a lie. Do not use these people . No one in English ! Got me for $200
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Lisa P 01/11/2024 at 02:04 PM

I, too, have been scammed. Thought I was booking directly with hotel. Received my email receipt for prepaid booking with unexpected large "fee." Could not cancel. This is pure deceptive marketing and theft. They make their page look like the actual hotel page, with no mention of who they really are. Bank (Visa) will not consider a refund or "going after" the company, which turns out to be Priceline! Never ever book with a third party , especially this one!
I am pulling all my accounts from Chase Bank and Visa also. Absolutely No protection against these scams by my long term bank.
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Zavala 04/18/2024 at 01:06 PM

Tried locating an actual person to talk to and with every click of the phone, the voice mail said to try contacting the hotel tat they could not help me. I have charges on my card that no one (even the hotel) can explain to me. I have wasted more than an hour trying to get a hold of someone. Watch where you are making your reservations. I am out of 140 dollars that I will have to pay the credit card company at no fault of my own.
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Anna-Louise 04/25/2024 at 11:54 PM

I booked with them thinking I was booking with the hotel. They charged me $7695 which was way over their quote, and the hotel cancelled it for me but I have not received a refund.
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Abii 04/26/2024 at 10:52 AM

Did you dispute the charge with your bank or cc company?