Other Scam : support@bhlshop.com 0 Reliable FB - E-commerce


Fraudulent emailsupport@bhlshop.com
PseudonymReliable FB - E-commerce
Scam contentsOrdered a Dewalt circular saw and was charged $33.99, including shipping, twice.
Comment / ReviewEmailed this company several times after the order I placed and NEVER got a reply. NEVER sent the item ordered and, fortunately it was not an expensive order but I have filed a claim with my bank for the amount they charged. Denied my credit card first and then charged it later in the day and when they denied that card, I used the debit card and they charged it also. Now I have applied for refund from my bank and that is in process. NEVER saw the website again.

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  • Reviews and comments left by Internet users are sorted in chronological order and are not checked a priori

    • mykcjk 06/12/2020 at 01:35 AM

      It is a scam they got me with an ad for Sketchers. I was able to get my bank to reverse the charge but my bank also found that this company set up my payment as a reoccurring monthly charge so be very carful and watch your accounts

    • pennstatic 06/12/2020 at 11:03 AM

      Did the credit card charge come up as "Reliable Kind?"

    • FBI IN HOUSE 06/12/2020 at 05:01 PM

      This company is scamming a ton of people on discount Merrell as well - I ordered $110 worth of shoes and never received any email after the first one... They are based out of China.. Apparently they are really scamming people extremely bad. I am filing a ton of reports & contacting proper authorities

    • A 06/13/2020 at 04:48 PM

      He got me with a good sale on Roots clothing, I should have noticed the spelling mistakes beforehand.
      Thankfully, due to this website I was able to call my credit card and get good advice on next steps. I feel so foolish for having fallen for it.

    • Feeling silly 06/13/2020 at 10:03 PM

      Got me with Eddie Bauer!! Urgh!!!!
      And yes, feeling foolish.

    • B 06/13/2020 at 10:16 PM

      They got me with a sale from roots. I was suspicious when I did not receive any e-mail with the purchase and the shipping time. They only sent me a text message. I am a little worried because I gave all my information. Like others comments, I feel foolish.

    • Amanda 06/14/2020 at 06:18 AM

      Same thing has happened like above! I called to get it disputed. I Cancelled my card and received a text message Today from the company saying my order had been shipped....I was charged twice as well. It gets you when it says failed and you think wait I know I put the correct info in and it does it again only to find out you have been charged twice and didn’t authorize any of it.

    • Tammy 06/14/2020 at 08:48 AM

      Same here. I got scammed, thinking I was buying a pair of Brooks sneakers for $35. I have purchased from Chinese merchants in the past with no problem. I filed a claim through my credit card company.

    • Bob 06/14/2020 at 12:53 PM

      I was scammed for $200 by a site in China for a purchase I made via a Facebook link for a Roots Sale. I looked up the email I received (support@bhlshop.com) and arrived at this site. I contacted my credit card security division and they confirmed the transaction was paid to a source in China and not Roots. have to wait until my transaction is posted then will file a dispute via my credit card company. I also notified Facebook about the scam.

    • sc 06/14/2020 at 02:32 PM

      I contacted my bank within an hour of my 'purchase' to stop the transaction. It went through anyway 3 days later! Working on it with bank. Then received an email 'shipping notification' with an international tracking number, which the tracking websites seem to recognize, and provide delivery estimate of 15-25 business days. Don't know what to think.

    • JD 06/15/2020 at 05:04 AM

      Similar story for Loake shoes. Multiple attempts at charging on credit card one of which was successful. Listed as PKT e commerce purchase on credit card statement. Telephone confirmation via support@bhlshop.com

    • Robyn 06/15/2020 at 09:30 AM

      I purchased a Singer Sewing machine...but i"m on the phone with my bank. Google should be more responsible.

    • Sam 06/15/2020 at 01:49 PM

      I ordered a bunch of clothing from what I suspected was Hollister until I realized it was a scam. I am very disappointed, I disputed the charge now gotta wait 30-60 days to see if i got the money back.

    • Lee 06/15/2020 at 01:54 PM

      distressed about this - fake discount page called Factory store direct sales selling Clarks shoes at discount price! Bought 3 pairs of shoes and paid £66. I should have known that was too good to be true. Rang bank almost right away after I purchased those shoes but was told to wait until the purchase appeared on my statement then dispute against it. I got confirmation email from the support account to say they have shipped the goods and gave me a fake tracking number. Never respond to your msg via face book. Have reported the page and now have to file a dispute with my bank.

    • Lisa 06/15/2020 at 05:02 PM

      Yes, ordered an instant pot, didn't realize until the following day it was a fake site that looks exactly like the original Instant Pot Site. So annoyed at myself. Reported with my bank. I did get a "confirmation" that they had shipped my order, probably to throw me off the trail. I'll wait til the bank comes to conclusion with my case.

    • Gayatri 06/16/2020 at 01:13 AM

      Can any one help that i am on same boat like i got good discount for roots and i ordered 132 cad and got text message but till date i didnt get any confirmation email and then i called to bank to cancle my transaction but they told me to contact merchant that is pkt something which showing on my banking but i didnt get any contact information for this merchant

    • Paul 06/16/2020 at 12:57 PM

      They got me for (I thought) an LL Bean order. I got a charge confirmation, but I cannot contact them. They have not responded to 2 inquiries, and I have not received any kind of communications about shipping or schedule. We reached this company (?) through a facebook link. Now trying to get the charges reversed through my bank.

    • jsf 06/16/2020 at 01:16 PM

      I feel foolish!!! They got me with a fake sale on Allen Edmonds shoes!! I should have known better!!

    • A.M. 06/16/2020 at 05:34 PM

      Also got fooled for LL Bean items. I guess this was their company to scam on as of 6.16.2020. Concerned about identity theft more tahn anything as credit card co will give me the money back anyway.

    • LeslieYoung 06/16/2020 at 07:01 PM

      I got scammed with Ariat boots $73 dollars kinda pissed just got an email saying shipped June 8th

    • Gotskammed 06/16/2020 at 10:10 PM

      Bought table and chairs, no response or tracking number sent from email address listed in this thread from bhlsshop. It is a scam stay away.

    • Almostscammed 06/16/2020 at 10:40 PM

      Instagram has an Under Armour Spring Series Sale 80% off. It is a total scam. The website is just kinda off from the regular UA website. Not to mention it is a PKT e-commerce. When you purchase something you always get a confirmation email and not a text. I reversed the charges and had my card shut down.

    • JS 06/17/2020 at 03:17 AM

      My husband fell for their fake add on Facebook promoting "80-90% Under Armour - get it before we get looted!" Yes...it actually said that. I came home from work and looked at the website and confirmation email and immediately realized it was a scam. I called our Bank and closed the debit card and filed a claim for the pending transaction. I did some research and looks like this company is based in Singapore or Malaysia. The transaction on our bank says Singapore.

    • Deb 06/17/2020 at 11:17 AM

      How come fb let these scammers on .once reported they should b removed and we the public should b warned

    • SH 06/17/2020 at 11:51 AM

      I got taken today for Loake Shoes, dispute rasied at my bank and card cancelled. It was a Facebook advert that I clicked on, looked just like the original Loake's site.

    • Eva 06/17/2020 at 06:08 PM

      I got scammed with them fake ROOTS ad on facebook! How does facebook allow this shit. After I placed my order they text my cell I never gave them my cell number! I called my credit card company cancelled my card immediately.. their charge is pending and if it goes through I have to wait 30 days to get my $ back... JERKS

    • Mary Lane 06/17/2020 at 09:02 PM

      Purchased an order for what I thought was LL Bean, went to my bank account,immediately I saw PKT on my account. I did some research and found that this is a scam. Going to my bank first thing in the AM to cancel my card.

    • C 06/18/2020 at 06:48 AM

      I think i've been scammed. Ordered a Hunter poncho, transaction is pending but unfortunately the bank has said that the transaction has to go ahead and then i can try to claim it back via the bank. No good.

    • Richard 06/18/2020 at 09:06 AM

      same exact story as the rest except i bought a 119 dollar ps4 lol was a game bundle as well

    • Juanita 06/19/2020 at 11:32 AM

      I ordered from LLBean it looked like a real ad from them.

    • D 06/19/2020 at 11:37 AM

      Total scam! Saw an ad of FB for Brooks Outlet. Looked just like the Brooks ads. The credit card didn't go through at first, so I checked with my card company and asked if it was a scam. They said it has reviews and didn't think it was. I ordered again and it went through immediately. I was charged for both orders though! No shoes, no email correspondence, or way to contact them. They somehow got my cell phone number. Waiting to see if I'll get my money back. Why does FB allow this?

    • Caroline 06/20/2020 at 03:12 AM

      Have ordered a Hunter coat. Have realised now that this is a scam and have reported to my bank. Should have been suspicious when they didn’t offer PayPal. Silly of me. Only £39 luckily but can’t afford to lose it! Reported to bank. Reported to Facebook but the post is still there although you can’t access the shopping page now........

    • Rick 06/22/2020 at 10:50 AM

      Scammed with https://www.sportsoutlets.shop/shop/shopping_cart.html selling Armour products.

    • dftexas 06/22/2020 at 10:55 AM

      got me for keen shoes.

    • Wanda 06/22/2020 at 08:09 PM

      I ordered shoes on June 6, 2020 and they charged my account on June 7, 2020 for $100 for 6 pairs of Skecher Shoes. I did receive a confirmation of my order, but nothing else.

      I tried to go to the support line and it is non-existent.

      My bank said to call back next month in case the order comes through.

      After reading all the complaints, I too think this is a scam.

    • Winkiewillow 06/26/2020 at 05:26 PM

      I have just found this site and realised I have been scanned . Ordered a dress from a monsoon clothing site, looked totally authentic. I also got a text but never gave them my phone number. Now in hands of my bank but not holding breath to get money back. Feel so stupid as I always tell other people if it looks too good to be true probably is and I fell for it.

    • St 06/29/2020 at 03:41 AM

      Disney store here. Scammed for $85 but Amex is blocking them from charging on my card. And hopefully will get it removed from my card. Instead of ShopDisney it was ShopallDisney. Feel foolish also. Please block them on your credit cards.

    • Larry 07/01/2020 at 02:09 PM

      Ordered Brooks running shoes on 6/4/20 from Facebook ad. Today I received the package and it was a cheap pair of sunglasses?? Disputed charge on credit card.

      • Maknine 11/09/2020 at 07:19 PM

        Hi Larry, same here, cheap pair of sunglasses instead of the pair of Under Armour sneakers ordered in June. I have been in touch with them to get a refund but they obviously do not intend to do anything and now I know why. Your comment helped me make up my mind. I'm going to dispute the charge

    • Qlove6 07/01/2020 at 03:29 PM

      This is so frustrating! I ordered 4 pairs of Brooks sneakers from a FB add. It was charged to my bank the next day, including a $3 transaction fee from Reliable FB Ecommercer Singapore. I never received a confirmation email and could never log back into the website to find my order. I received a text message 2 weeks later that my order had shipped. I looked up the tracking number and it's not valid. I'm disputing the charge with my bank now, but has anyone ever actually received a package from them?

    • Grant Franks 07/03/2020 at 06:50 AM

      Same here PKT Ecommerce Singapore on credit card statement for Loake shoes. Didn’t receive an email confirmation of the order. 12/06/20. Didn’t receive the goods.

    • vicki 07/06/2020 at 05:44 PM

      I jordered 3 pair of brooks shoes, the 2nd of june, I have not recieved, Is this a scam??

    • Chris 07/06/2020 at 06:15 PM

      Wife ordered a pair of Brooks running shoes from FB Marketplace on 7 June for £20 + £8 shipping. Had an email order confirmation from support@bhlshop.com stating it will show on bank statement as 'Reliable FB E-commerce'' which it did.
      Today a parcel arrived from a Chen Long, Shanghai with a pair of cheap fake Ray-Ban glasses, confused us as we had not ordered any sunglasses!
      Searching the web I found this Which? site warning of scammers advertising Clarks shoes and posting cheap fake Ray-Ban glasses instead;
      Then there is this link, same address ib Shanghai but different name.
      Apparently, they post a cheap item to obtain a tracking number to fool PayPal.

    • MARIA 07/07/2020 at 11:54 AM


    • Jana 07/07/2020 at 11:35 PM

      I bought a dyson hair dryer on June 3,2020. Yesterday I received a pair of fake Ray Ban sunglasses! It seems like this isn’t the first time they did this! The joke is on me! Never again!,

    • Jerome 07/08/2020 at 09:47 AM

      This comment is written in a different language than the report. It is hidden for comfort reasons
      Click here to view it anyway...

    • Teresa Carter 07/11/2020 at 06:45 PM

      Scam artists

    • impa1er 07/11/2020 at 09:27 PM

      Ordered a pair of Brooks Ghost 11 running shoes in June after seeing ad on Facebook. Price was £20 + £8 shipping, which was very good (too good). As it was an older generation of shoes, it seemed believable. Ad appeared to be from Brookslondon.shop, so the clearance sale looked legit. Alarm bells rang when I didn't get an email confirmation and the on-screen confirmation changed shop names to xslshop.com + support@bhlshop.com + transaction is with Reliable (in Singapore?). I'm disputing with my credit card, but had to wait 30 days. Good luck to everyone who's been ripped off by these bandits.

    • impa1er 07/11/2020 at 09:30 PM

      BTW, I've received a pair of fake Ray Ban glasses in the post. Assume it's from them. This appears to be a Brushing Scam. Look it up. Reporting to Facebook is nearly impossible without a URL and there is no record of this ad on my Facebook activity. Facebook are complicit if they make it so difficult to report.

    • mg 07/12/2020 at 01:49 PM

      Got scammed as well after "purchasing" some Brooks Glycerin older generation shoes. email the "support@bhlshop.com" and they said it delayed due to Covid, but it was shipped. Followed the tracking number for several weeks and then got a cheap pair of knockoff sunglasses. Trying to dispute the charges.... hopefully it works, but otherwise live n learn...

    • Daniel 07/14/2020 at 06:48 PM

      I ordered an expresso machine on June 3rd it was shipped out on the 14th I was charged for two but got a refund for one now it says it arrived yesterday in Canada and I am waiting for delivery hopefully it's what I ordered when I threatened them with fraud they refunded me for one and acknowledged the second one was shipped

    • Debbie666 07/16/2020 at 07:54 AM

      I consider myself rather lucky, I received a pair of really tacky fake Rabans instead of the coat I ordered. How come Facebook doesn't do any checks to ensure the authenticity of these advertisers. They were masquerading as Monsoon when I fell for it; didn't think twice because (the real) Monsoon does have a presence on Facebook. Don't think I'll be buying anything else for Singapore or China; I also fell for the "free" dog bed ad. I have learned my lesson now. I hope the banks/credit card companies of the people who have

      been ripped off for a lot of money come through with compensation.

    • LindaR 07/16/2020 at 12:31 PM

      Been scammed on what I thought was Russell & Bromley. £70 ish for some trainers & a belt, only to receive fake Raybans. Facebook really should monitor these sites more closely & offer some sort of compensation. Have made the real Russell & Bromley aware..

    • Jodi 07/16/2020 at 09:39 PM

      SCAM!! I ordered 4 pairs of shoes - spent $100.00. Got cheap pair of Raybans in mail today. What the sam hell?? Grrrrrrrr!!!!

    • Armymom 07/18/2020 at 10:42 AM

      I too fell for this , I ordered 2 pair of shoes, they said it was shipped and I waited I finally called the original website and they said it was a scam and I have been calling my bank for the reverse transaction.but was told to wait for 30 days then 15 more days , finally got it taken care of.hopefully I'll get my money back.tried emailing the website they gave me but no response.never again.

    • Jennie 07/18/2020 at 10:31 PM

      Does anyone that purchased from FB sketchers remembers the website?

    • Carol 07/20/2020 at 03:31 PM

      I ordered Skechers and received Rayban sunglasses, very cheaply made. I've emailed the company several times but no response.

    • Muhammad asif 07/20/2020 at 06:06 PM

      I see add in facebook.Clark's shoes. And i buy 4 pairs for kids and 1 for adult 9 jun 2020 and i pay £74.and they sand me sun glasses.so please don't buy any thing from them.because they did Freud with peoples.

    • Theresa 07/20/2020 at 10:50 PM

      I also got scammed for the Brooks sneakers, sports bras on this same sight. AMEX is now aware

    • Skidder 07/22/2020 at 02:30 PM

      Definitely a scam! The website was brooksmall.shop, thought it was related to Brooks. The site no longer exists. Bought 3 pairs of shoes and nothing has arrived. Did email them at support@bhlshop.com three days ago yet no response. They did charge me on the day I ordered, even sent me confirmation for shipping and even a replacement shipment claiming that the initial shipment got lost. Filing claim with the credit card now. Will have to check other card as one card was initially denied but according to other comments, it might have been charged anyways. Feeling foolish but this was an ad on Facebook!! Will never click on those ads again.

    • Robin 07/22/2020 at 11:34 PM

      I ordered several LEGO kits June 2nd. Stated it was shipped June 14 and would take 15 to 25 days. I did receive information later that it had been sent back to seller. I have sent many questions to

      support@bhlshop.com with no reply.

      I’m usually very careful but they got me this time.

    • Sanija Soljic 07/26/2020 at 08:42 AM

      Never got my order Ralph Lauren shirts! Lost $ 89.00

    • SanijaSoljic 07/26/2020 at 08:44 AM

      Never got my paid order for Ralph Lauren shirts!!!! $89.00

    • Philip 07/27/2020 at 01:21 PM

      we ordered some Keen sandals. it took 2 months for something to come and when it did it was a pair of sunglasses. they refuse to give a full refund and tried to get us to take 10% , then 25% then 35%. I am going to see in our credit card will refund us.

    • mad 07/28/2020 at 11:45 AM

      I ordered from http://www.carharttapparels.com and had an email order confirmation from support@bhlshop.com payment show as PKT Ecommerce Singapore on credit
      only received a pair of cheap fake Ray-Ban glasses

    • Gold 07/29/2020 at 01:46 PM

      I ordered a bicycle and charged the amount under the name of "PKT ECOMMERCE PURCHASE". Its seems to be scam please aware

    • Christine 07/31/2020 at 08:52 AM

      I had the same problem as others with regards to Reliable FB Brooks - I ordered two pairs of sneakers was charged $60.00 to my credit card company the same day. I reached out to my CC company and said I have a feelng I have been scammed. Never received anything other than the original email saying it has been shipped which was over a month and a half ago and the status has updated to show an alert on the shipment. My CC company says they consider it a valid transaction and I will have to pay the $60.00 charge. I am writing my CC company again and disputing the transaction.

    • Catherine 08/01/2020 at 12:37 AM

      I am also one of the victim of this support.bhl.com under the payment of Pt ecomerce.
      I ordered sports bra and shoes which it says from sketcher but I waited for my order for 34 days and I only receive a pink fake rayban. After 34 days.
      Was so frustrated...I reported it to my bank and I have to wait for 5 more days to reply before i can apply for fraud.It cost me 193 dollars.

    • LanQQQ 08/01/2020 at 02:52 PM

      Please do not buy anything and report to your bank


      The logistics transportation time: 15-25 working days, due to the impact of COVID-19 may be delayed.
      Please be reminded that the merchant descriptor on you bank statement is "PKT ECOMMERCE PURCHASE"

      Customer Service: 7x24 hrs a day E-mail Support. If you have further questions or comments, please replying to this email: support@bhlshop.com,
      Best Regards
      Reliable FB E-commerce Support Team

    • Iggy 08/01/2020 at 08:52 PM

      I got scammed also, thought I was buying a Dewalt Nail gun and received a fake pair of Ray Bans. Really scum of the earth and needs to be blocked from doing business.

      Everyone just keep speaking loudly and request that your CC company take action.

    • Bobbi 08/02/2020 at 05:38 PM

      I ordered a singer sewing machine from Reliable FB - the money came out of my account on June 9th - I never got an email or any correspondence - I started doing research and realize I was scammed - How can this happen – the website should’ve been taken down ! I plan on filing a complaint with the Better Business Bureau not that that will make a difference

    • nancy 08/02/2020 at 07:09 PM

      ord erd tw o pr of skechers that have been in transit since june 24 did receive answer to my email on july 14 asking me to be patient because of covid 19 but after seeing this im going to dispute my charge this sucks

    • Laura Elliott 08/05/2020 at 10:10 AM

      Ordered skechers on 6-6-2020 on 6/20/20 tracking number shows still in China. Yes this is a scam I believe out $72.00

    • Mm 08/09/2020 at 05:10 AM

      This comment is written in a different language than the report. It is hidden for comfort reasons
      Click here to view it anyway...

    • AB 08/11/2020 at 09:36 AM

      Ordered Keen hiking shoes and received a pair of fake Ray Ban sunglasses

    • R Fisher 08/18/2020 at 04:18 PM

      I ordered a Patagonia vest and also received a fake pair of Ray Ban sunglasses. I should have known better. I'm disputing the charge through my credit card.

    • Al 08/19/2020 at 02:20 PM

      I ordered a Milwaukee tool set and got PINK Fake ass RayBan sunglasses

    • Alan 08/19/2020 at 02:22 PM

      I got ripped off too. Ordered Milwaukee tool set for 110.99 and got PINK sunglasses

    • BG 08/20/2020 at 08:58 AM

      I too fell for this scam. I saw it as a discount Brooks shoes on facebook. I ordered 3 pair for $85. Never received email or any type of confirmation. Trying to look company up online came up empty. They sure did charge my bank account. I disputed the charge with my bank because I didn't even recognize the charge as it came up as Reliable FB E commerce. My dispute was denied as the company sent a tracking number and information. Well the tracking number states that the purchase was made JUNE 15 and here it is AUGUST 20 and still nothing. The tracking number also states it is still in "pre shipment status in transit". Also the tracking number states the package weight is 0.4 kg which converts to 0.8 lbs. The average pair of tennis shoes... Read more

    • KBL 08/22/2020 at 07:02 PM

      I ordered three pair of Ariat boots and shoes on May 28, 2020. They promptly charged my credit card. I got a tracking email on June 8, 2020 indicating my order had shipped. Of course, you could only track from one location in China to the second China location and then nothing. There were no tracking updates after June 11, 2020. I followed up multiple times with the company via email and each time they would only reply, "Your order has shipped." On August 22, 2020 I received a horribly fake pair of Ray Ban sunglasses.

      I disputed the charge with my credit card and fortunately, they provided a refund. I will never be so stupid as to click through a Facebook Marketplace ad again. If it seems to good to be true, IT IS!

    • AT 08/22/2020 at 07:27 PM

      Ordered a swimming pool off of a link on Targets site back in June today received cheap sunglasses followed the tracking number for 2 months as it bounced around China. Being the purchase was over 60 days ago I likely will no get any money back. Lesson learned if it is too good to be true it probably is'int.

    • JH 08/24/2020 at 07:34 AM

      Ordered $120 Under Armour clothing got my cheap tacky pair of Ray Bans 6 weeks later, absolutely livid I got stung, was gifts for my children. China, what can I say!

    • Yv 08/25/2020 at 07:39 AM

      YV I placed an order 4 Under Armour merchandise the amount of $116 after two months waiting and several emails went into a website saw a lot of people with the same problem I found out it was a scam they are committing fraud and stealing from a lot of people so I went to my bank and cancel my credit card

    • nidhi 08/28/2020 at 04:04 PM


    • Gareth 09/01/2020 at 09:46 AM

      I ordered Lacoste polo shirts in June and received the same Ray Ban fake sunglasses, they keep offering me increasing amounts of discount to keep the fake glasses.
      I just sent another email with some fake legal stuff on it, watch this space.

    • Sharon 10/28/2020 at 11:50 PM

      Stupid me. I ordered an Osprey pack on June 6 2020 and received the cheap pair of Ray Bans too. I should of known better and checked them out for potential SCAM before I gave them $34.00. Fortunately there are no recurring charges on my AE.


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